We are a small and fast-growing family-owned business. The Bryd team have been incredible helping us develop structure, procedures, and workflows. I was completely new to Slack, and now our entire operation runs on it.
Charles Kachadoorian
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Good Company Doughnuts & Cafe (GOCO) is a fast growing, family owned café chain based in the DC and Northern Virginia area. With approximately 150 employees across five locations and plans to expand to six by 2026, GOCO has built its reputation on handcrafted doughnuts, quality service, and strong community ties. Founded on a legacy of artisanal baking and a passion for hospitality, the company has grown from a single café into a thriving multi location operation. Despite its growth, GOCO remains lean, with no dedicated IT team, relying instead on innovative no code solutions to manage its frontline operations. As the business expanded, the need for consistent processes, efficient communication, and digital tools became critical, prompting a strategic shift toward Slack as the company’s digital headquarters.
As GOCO expanded to five café locations with two more on the horizon, the leadership team encountered increasing challenges in coordination and consistency across sites. To sustain growth and maintain operational quality, they needed to address several critical pain points:
Inconsistent onboarding
Employee onboarding varied by location, with no standardized process or centralized system in place.
Manual and fragmented operations
Core tasks such as vehicle inspections, equipment maintenance, and marketing initiatives were managed manually or spread across disconnected tools, leading to inefficiencies and missed steps.
Disorganized communication
Without a structured Slack workspace, day to day messages, updates, and vendor communications were difficult to track, resulting in delays and misalignment.
Limited technical resources
GOCO had no internal developers or IT team, so any solution needed to be simple to use, easy to maintain, and deployable without writing code.
To solve these challenges, GOCO turned to Bryd to build a digital operations platform that could unify workflows, streamline communication, and support their expanding business.
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To address GOCO’s operational challenges and support its rapid expansion, Bryd partnered with the team on a four week implementation, followed by ongoing managed services. Together, they rolled out a Slack based digital operations platform designed to bring structure, automation, and scalability to café workflows. The solution included several key components:
Slack channel architecture and access management
A structured channel system was designed across all locations to establish consistency and clarity. Bryd standardized ways of working for both internal staff and external vendors, while managing access and permissions with best practices in workspace security.
Automated workflows for daily operations
Vehicle inspections, equipment maintenance, and marketing campaign requests were converted into Slack workflows. These workflows were integrated with Google Sheets and other tools to provide real time visibility and task tracking. Staff could now initiate and complete routine requests with just a few clicks.
HR automation for onboarding and offboarding
Employee transitions were streamlined through Slack based workflows that automated onboarding and offboarding processes. These automations connected with HR and IT systems to ensure a smooth experience for both new hires and departing employees.
Slack customization and team engagement
Bryd introduced Slack native features such as emojis, workflow shortcuts, and visual guides to encourage team engagement. Training sessions were delivered to support adoption across staff members who were new to Slack.
AI powered scheduling agent
GOCO is preparing to launch an AI agent that will automate delivery scheduling based on factors such as order volume, café location, and calendar availability. This feature is part of a broader initiative to digitize pre order workflows and optimize delivery logistics.
Within weeks of launching its Slack based digital operations platform, GOCO began seeing measurable improvements across key areas of its business. The automation, structure, and visibility introduced by Bryd’s solution delivered tangible impact
Time to productivity cut by over 50% through automated workflows.
HR, maintenance, and marketing tasks now run through streamlined Slack workflows.
Structured channels improved communication and alignment across locations.
Slack Connect channels enabled faster, clearer collaboration with partners.
The platform supports six or more locations with minimal overhead and no IT lift.
In addition to operational improvements, GOCO’s transition to Slack has unlocked deeper benefits in performance visibility and leadership efficiency. These outcomes are critical to the long term scalability and effectiveness of the business.
Performance Management
The move to Slack has provided senior leaders with visibility into café manager performance. This transparency has been essential for coaching and mentoring junior leaders to meet goals and improve their capabilities. GOCO is currently 80% of the way toward implementing a full performance management system that will deliver objective results and feedback. This system is expected to support continued coaching and align with team incentives. Since launching this initiative in February, GOCO has already reduced prime costs by more than 10%.
Efficiency Gains
While workspace setup is still in progress, senior leaders have already regained 20% to 30% percent of their time through the efficiencies introduced by Slack. Converting manual processes into workflows, automating task lists, and streamlining communication have made it easier to manage operations on the go. These time savings give leadership more freedom to focus on growth, strategy, and team development. . This has made a meaningful difference for a time constrained business.
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GOCO’s partnership with Bryd delivered more than just immediate operational improvements. It created a long term foundation for consistency, visibility, and scalable growth across all locations:
Slack as the central hub
From daily orders to HR processes, GOCO now runs its café operations within a single Slack workspace.
No code, full impact
Automation, visibility, and collaboration were all achieved without any in house developers.
Designed for growth
Bryd’s structure is repeatable, scalable, and ready to support new café locations as GOCO expands.
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Arrowpoint sought to transition from Microsoft Teams to Slack Enterprise Grid to improve internal collaboration across its development and business teams. The goal was to enhance productivity, streamline communication, and create a structured onboarding process for new users.
To meet the timeline and strategic goals, Arrowpoint faced several operational and technical hurdles that needed to be addressed quickly and effectively.
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Tight Timeline
Arrowpoint needed Slack up and running before a critical operational launch.
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Onboarding at Scale
With teams spanning financial analysts, risk management, and portfolio strategists, smooth adoption of Slack was crucial.
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Integration and Workflow Setup
The shift from Microsoft Teams required custom workflows to ensure
cross-functional efficiency.
Bryd designed and executed a rapid Slack Enterprise Grid deployment tailored for Arrowpoint’s specific operational needs.
The engagement focused on:
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Setting up Slack Enterprise Grid within 7 business days.
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Customizing Slack workflows for employee onboarding, ITSM, and cross-team collaboration.
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Designing an interactive enablement program to maximize adoption.
1. Slack Grid Deployment: Full setup and configuration, ensuring compliance and security measures were met.
2. Workflow Automation: Developed custom approval and request processes to replace Microsoft Teams functionalities.
3.Training & Enablement: Organized hands-on workshops to familiarize teams with Slack’s capabilities and best practices.
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✔️ Slack fully deployed in just 7 business days.
✔️ Adoption driven by custom training plans.
✔️ Faster cross-functional collaboration with tailored workflows.
✔️ Employees felt confident using Slack thanks to Bryd’s structured onboarding.
✔️ Leadership observed smoother and more efficient decision-making across teams.
✔️ Cross-team collaboration improved significantly, enhancing overall productivity.
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Expanding Slack AI capabilities to further optimize workflows
Exploring additional integrations (e.g., Jira, Confluence) for project management
Developing advanced automation to enhance team collaboration
Arrowpoint’s engagement with Bryd successfully transformed its communication and collaboration infrastructure, proving that a well-structured Slack implementation can drive immediate value. By deploying Slack in record time, developing tailored workflows, and enabling teams through effective training, Bryd ensured a seamless transition that set Arrowpoint up for long-term success.
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As Oligo scaled, their Slack workspace needed to evolve from a basic setup to Slack Enterprise Grid—ensuring security, efficiency, and seamless collaboration. Their key challenges included:
Business Continuity: Migrating Slack Connect channels without disrupting mission-critical workflows.
Permission Management: Streamlining onboarding for internal teams and external collaborators.
Scalability & Security: Meeting enterprise standards while maintaining a fast, secure collaboration environment.
Bryd partnered with Oligo to upgrade and optimize their Slack environment, delivering a tailored, Slack-first approach:
Seamless Migration to Slack Enterprise Grid
✔ Consolidated external shared channels into a
Go-to-Market workspace, simplifying permissions.
✔ Introduced sponsored connections, enabling smooth onboarding for external partners—no paid Slack accounts needed.
Slack-First Communication & Automation
✔ Centralized all project communications in Slack, reducing reliance on email.
✔ Automated key workflows: reminders, action items, project updates, ensuring alignment across teams.
✔ Leveraged Slack Canvas for project management—consolidating timelines, deliverables, and milestones.
Effortless User Access & Permissions
✔ Implemented scalable, role-based permission management, making onboarding seamless.
✔ Enabled real-time updates in Slack channels, improving transparency and decision-making.
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The transformation delivered measurable gains in efficiency, security, and collaboration.
Enhanced scalability and security, ensuring smooth transitions.
External collaboration is now frictionless, with Slack adoption reaching 97%.
Automation reduced manual admin work, boosting response and resolution times.
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Oligo continues to innovate with Bryd, leveraging Slack’s latest capabilities:
Expanding AI Capabilities: Automating call summaries, task tracking, and real-time insights.
Optimizing Knowledge Sharing: Turning Slack threads into searchable knowledge bases.
Testing New Slack Features: Exploring Canvas enhancements, Lists, and more.
With Bryd, Oligo’s Slack workspace isn’t just a tool—it’s a competitive advantage.
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As January Capital grew, so did the complexity of its workflows and operations. The team faced several key challenges:
Underutilized Slack Capabilities: Slack was primarily used for messaging, with advanced features left unexplored.
Fragmented Workflow Management: Critical processes like approvals, reporting, and employee onboarding were scattered across various tools and informal methods.
Asynchronous Communication Struggles: Operating across different time zones created inefficiencies, with context often lost in real-time interactions.
Lack of Standardization: Decision-making and operational processes were inconsistent, impacting productivity and visibility.
To address these inefficiencies and drive sustainable operational improvements, January Capital engaged Bryd for a comprehensive Slack transformation.
Bryd implemented a structured, phased approach to revitalize Slack’s role at January Capital:
1. Workflow Centralization: Integrated tools like Notion, Omni HR, and Affinity into Slack, simplifying operations and eliminating fragmented communication.
2. Tailored Automation for Core Processes: Bryd streamlined the key operations with custom workflows, enhancing efficiency and consistency. Automated approvals and payments improved traceability, while structured onboarding workflows created a seamless experience for new hires. Real-time hazard reporting tools enabled faster issue resolution, and automated business intelligence reporting ensured critical data was easily collated for better decision-making across teams.
3. Facilitating Asynchronous Collaboration: Bryd enabled asynchronous workflows that maintained critical context. This allowed January Capital’s global team to communicate effectively without being bound by time zones, enhancing flexibility and productivity.
4. Leadership Engagement and Training: Bryd worked directly with leadership and team members to ensure organization-wide adoption of new workflows. Training sessions highlighted Slack’s potential and encouraged behavioral shifts to embrace streamlined operations.
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Through Bryd’s innovative solutions, January Capital experienced transformative improvements across their organization:
Quantitative Impact
A 45% increase in public channel usage fostered greater team collaboration, while 90% of employees reported higher satisfaction with Slack’s enhanced functionality and user experience.
Faster Process Turnaround
Improved response times for key business processes, from approvals to reporting.
Cultural Shift Toward Efficiency
By centralizing tools and enabling asynchronous communication, Bryd helped embed a culture of efficiency and clarity across January Capital’s teams.
January Capital’s collaboration with Bryd illustrates the power of tailored technology solutions in driving operational excellence. By transforming Slack into a comprehensive workflow platform, Bryd enabled January Capital to scale effectively, improve decision-making, and foster a more engaged, collaborative team.
As January Capital grew, so did the complexity of its workflows and operations. The team faced several key challenges:
Underutilized Slack Capabilities: Slack was primarily used for messaging, with advanced features left
unexplored.
Fragmented Workflow Management: Critical processes like approvals, reporting, and employee onboarding were scattered across various tools and informal methods.
Asynchronous Communication Struggles: Operating across different time zones created inefficiencies, with context often lost in real-time interactions.
Lack of Standardization: Decision-making and operational processes were inconsistent, impacting productivity and visibility.To address these inefficiencies and drive sustainable operational improvements, January Capital engaged Bryd for a comprehensive Slack transformation.
1. Centralized Workflows: Integrated tools like Notion, Google Calendar, and Google Docs into Slack, simplifying operations and eliminating fragmented communication.
2. Custom Automations: Designed workflows for key processes:
Approvals & Payments: Automated signatures and approvals.
Employee Onboarding: Standardized onboarding for consistency.
Hazard Reporting: Enabled real-time issue reporting.
Business Intelligence: Streamlined data collation for better decisions.
3. Asynchronous Collaboration: Introduced workflows to maintain context across time zones, boosting productivity for a global team.
4. Leadership Training: Conducted sessions to promote adoption and highlight Slack’s potential, driving organizational change.
Through Bryd’s innovative solutions, January Capital experienced transformative improvements across their organization.
Quantitative Impact: 45% Increase in Public Channel usage, fostering greater team collaboration. 90% Employee Satisfaction with Slack’s enhanced functionality and user experience.
Faster Process Turnaround: Improved response times for key business processes, from approvals to reporting.
Cultural Shift Toward Efficiency: By centralizing tools and enabling asynchronous communication, Bryd helped embed a culture of efficiency and clarity across January Capital’s teams.
The success of this partnership has laid the groundwork for future initiatives, including:
Ongoing Workflow Optimization: Continuously monitoring and refining existing workflows to meet evolving business needs.
Expanding Third-Party Integrations: Exploring new integrations to further enhance operational capabilities.
Employee Training and Development: Ensuring employees remain equipped to leverage Slack’s latest features.
January Capital’s collaboration with Bryd illustrates the power of tailored technology solutions in driving operational excellence. By transforming Slack into a comprehensive workflow platform, Bryd enabled January Capital to scale effectively, improve decision-making, and foster a more engaged, collaborative team.
